Delivery Information

bossetool,International orders are despatched via Airmail. Parcels will be sent in plain and unmarked packaging to assure security and privacy. Orders will be dispatched promptly once payment has been processed and prescriptions (if applicable) are received.

International orders will be despatched via Airmail. Please allow up to 14 days for international Airmail delivery.

All parcels will be sent in plain and unmarked packaging to assure security and privacy. Orders will be dispatched once payment and prescriptions (if applicable) are received.

bossetool orders are processed on business days (Monday to Friday). We do not dispatch during weekends and Chinese Public Holidays. All orders are shipped from China warehouse. We use Chinese Post for domestic and DHL for international deliveries.

Allow extra time during peak delivery times: The holiday season and Chinese public holidays.

Estimated Domestic Shipping Fee List:

The shipping fee shown below is an estimate only. Final shipping charges will be displayed during your checkout process based on the shipping method, product type, weight, and location chosen by you.

Please refer to the Chinese Post website in order to calculate the shipping timeframe for your location. This will help you estimate the number of business days taken to deliver the product after we dispatch it from our warehouse located at China. Please contact our customer service if you might have a query regarding this.

Chinese orders will be delivered via registered post and will require a signature upon receipt:

• Please provide an address where someone will be available between 9am-5pm to receive and sign for the parcel, otherwise a card will be left detailing the nearest local post office.

• Alternatively, please provide a work address if no one is home during business hours.

International Shipping

Estimated Timelines:

All our international orders will be dispatched by DHL via Airmail. Please allow up to 14 days for international Airmail delivery.

Delivery time does not include the time parcels may spend in the destination country's customs service. All international orders may require a signature on delivery.

International Shipping*# Fee:

International delivery cost varies. Delivery cost can be determined by using the Postage Calculator at the checkout.

All prices, shipping and handling charges do not include relevant customs duties or taxes that may be incurred and charged. These charges need to be paid by the customer. Please check with your local customs offices for further details.



*Shipping costs are based on the weight, customer's location, and the shipping method selected.

#Product weights used for product descriptions on the website refer to the net weight of products only and do not include the weight of any other components such as packaging.

Please note: All prices, shipping and handling charges do not include relevant customs duties or taxes that may be incurred and charged when shipped overseas. These charges need to be paid by the customer. Please check with your local customs offices for further details.


Order Tracking

Domestic orders will include a tracking number via email. Customers are expected to receive the tracking numbers on the day the order is dispatched from our Chinese warehouse.

Dispatch Delays

Orders will be dispatched within one business day providing all items are in stock. We do not send partial deliveries. Please contact our customer service team via email if you have any concerns about your order.

If any assistance is required for delivery please contact our customer service team via email:

Support: [email protected]